Frequently Asked Questions

Everything you need to know about your Fluff beauty routine.

Are Fluff products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Fluff products are 100% vegan and never tested on animals.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.

What is your return policy?

We want you to love your glow. If you are not satisfied, we offer free returns on all unopened products within 30 days of purchase.

Are your ingredients safe for sensitive skin?

We prioritize clean, non-irritating formulas. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new skincare regimen.

Do you offer international shipping?

Currently, we ship to the US, Canada, and the UK. We are working hard to bring Fluff to more countries very soon.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.